February 2017 – Present
Capita (Transformation: Health and Wellbeing)
Transformation Consultant
Lead for the operational implementation of a major transformation programme for an outsourced operation of a major governmental body.
Managing the delivery of a new digital TOM to significantly reduce costs across all channels, through the delivery of automated and efficient processes
Implementation and on-going management of programme stakeholder forums and steering groups to ensure cross functional alignment and business assurance objectives
Managed and implemented key deliverables of a business recovery project to enable the business to achieve contractual obligations; including development and delivery of Organisational Redesign, infrastructure changes and migration of processes