March 2011 – July 2013
Co-operative Banking Group (Everyday Banking)
Head of Propositions and Product Development
Led the management and implementation of all key internal and industry-wide programmes across the Everyday Banking function, including digital enhancements and multi-channel changes
Led the delivery of the inaugural mobile app, from creation of requirements to implementation and launch
Business Lead on an industry-wide regulatory programme, taking it from concept stage to delivery; acting as Co-operative Bank spokesperson at industry meetings on a range of issues involving governance, process design, customer proposition and communication strategies