August 2015 – December 2016
Co-op Group (Digital Transformation)
Programme Implementation Lead
Implementation lead of a complex Digital transformation for a large Retail business, including managing the delivery and integration of a new CRM platform
Worked with all impacted business areas to implement key changes within an agile change environment
On-boarded a new outsourced contact centre, leading the selection process as well as the full implementation
Responsible for the on-going review and management of all non-IT Capex and Revex programme costs